Bradley, G. L., & Campbell, A. C. (2016). Managing difficult workplace conversations: Goals, strategies, and outcomes. International Journal Of Business Communication, 53(4), 443-464. doi:10.1177/2329488414525468
Mayfield, M., & Mayfield, J. (2016). The effects of leader motivating language use on employee decision making. International Journal Of Business Communication, 53(4), 465-484. doi:10.1177/2329488415572787
Coffelt, T. A., Baker, M. J., & Corey, R.C. Business communication practices from employers’ perspectives. Business and Professional Communication Quarterly 79(3), 300-316. doi:10.1177/2329490616644014
Covers the basics in communication, discussing the different types of communication and identifying good communication skills within a business.
Explains the different steps an employee should take when communicating to someone in authority, and gives eight general rules of communicating with a boss or manager in order to effectively and respectfully get a point across.
Tips on how to make an employee or worker a better communicator in the workplace across the entire work environment. Offers a few steps and tips on making an employee “indispensable” within the work environment.
Gives insight on how to improve communication skills in general (not just specific to the workplace), including interpersonal communication skills, presentation skills, writing skills, and personal skills both in and outside of work.